Do you tolerate ****ty customer service?

[Kefka Jr.]

Re: Do you tolerate ****ty customer service?

When you don't think you're a dick, then you're the biggest dick of all.

I work at the campus convenience store now. It's work, but it's a pretty nice deal. It's a tiny thing, kind of a stand and store rolled into one. I run the whole place myself, so I don't have to answer to anyone, and I play my own music. I'm still new, so I just tell everyone that, and they cut me slack.

I guess it's different when I'm a student and so are the customers. It would be another story if I had to deal with real people.

And, yeah, I had always thought there were people who use credit cards to get Naked Juice, but now I really know.

[Snarf]

Re: Do you tolerate ****ty customer service?

.... what's Naked Juice?

[Alex]

Re: Do you tolerate ****ty customer service?

I liked being a dick to people that were dicks to me. Of course, this isn't something you can do often. Most of the time when people ****** me off I had to smile and bear it. It was good exercise, keeping my temper. That and I didn't want to get fired. If I was unnecessarily rude or crazy, I'd have thrown food at people from a drive through window.

Also, I like all sorts of music. Belle & Sebastian have a good beat, some catchy tunes. I didn't know I could listen to a band and become a sensitive outcast.

[DK]

Re: Do you tolerate ****ty customer service?

It's an energy drink douchy college kids indulge in.

[Snarf]

Re: Do you tolerate ****ty customer service?

heheh "douchy"

[Kefka Jr.]

Re: Do you tolerate ****ty customer service?

And it's $2.99 a bottle. Who pays that much for a bottle of juice.

[Snarf]

Re: Do you tolerate ****ty customer service?

Whatever happened to just buying a Bawls or Red Bull?

[DK]

Re: Do you tolerate ****ty customer service?

And it's $2.99 a bottle. Who pays that much for a bottle of juice.

Wow.

Think it's 5.50 at my school.

[Sezjeuric]

Re: Do you tolerate ****ty customer service?

I've been in retail since I could legally work in Canada. I started off from one extreme to the other.

First was a privately owned convenience store. I'm so glad I started off small because I was able to learn fast on such a small scale- "These are our customers, treat them like family and they will treat you well. Going the extra step means knowing their brand of cigarettes off by heart and having them ready on the counter before they walk into the store."

This philosophy worked. Being a small town of 10,000, no one was overly rude (maybe a lil weird) because they probably knew my parents. Easy as pie.

Step it up to the Home Depot. They started me right in customer service/ returns instead of the usualy cash (apparently my first boss gave a glowing review). However, I started in a small location in "Cottage Country" which = retired folk. They hired me in the fall, so it was slow and I was trained properly. This was great exposure to retail outside of a convenience store.

The one time a customer swore at me in this small store, every associate in the office behind me and within earshot stood behind me and told him to get out. I felt the greatest sense of teamwork that day.

Finally, I move south to the biggest Home Depot in Canada. This location is where you make or break it. They send potential store managers to this location to see how its done.

We serve 30,000+ customers a week. I was warned with horror stories of "Oh yeah, I had a mailbox thrown at me last week." and whatnot. However, I survived and now I am the service desk manager. I'll never forget the first customer that verbally attacked me over a lead pipe that didn't scan (it wasn't ours) and was cut none the less. The infamous plumbing associate came over, heard the guy call some profanity and said, "You, YOU SIR, need to shut your goddam mouth and listen. Don't you EVER speak to these girls like that again or I will kick you out myself. Now, if you want to stand there like a civil man your age should, I'll will get you a goddam manager."

I froze.

I was so stunned, I was shaking. He stood there like a statue, dead silent. The manager on duty came, said it wasn't ours, and the customer mumbled a thanks and left.

To this day, the moment I hear a customer attack one of my associates, I will pounce on them so fast. We are cashiers, we are not paid to take abuse. At the same time, my team is trained to understand that the customer is mad at the situation (being sold the wrong thing, price difference, etc) not them, and to try and find an appropriate, fast solution.

Now whenever I go out shopping, I pay so much attention to the service I get. It annoys Karr (like how much it boils my blood when the change is handed to me on top of the bills).

[Biggie]

Re: Do you tolerate ****ty customer service?

Yeah, after reading the "what annoys you blab blab" topic, I now hand out change in that fassion.

Anyways I had one job delivering mandarine cuisine food, my boss was thai so he would allow us to handle the customers ourselves. So I pretty much got to treat them how I wanted. I wouldn't abuse this right. But a particular time I remember where we were really busy. It was friday night. I left on eight deliveries. Come around sixth delivery, some snatch is screaming her ass off on how her food is late. I sincerely apoligize, then give her the food. Then she says "I'm never ordering from here again!" So I go and tell her, "You know what, if late food is the worst thing that can possibly happen to you, I wish I had your problems." I left right then.

She called the store and complained like the evil-keniving-hoebag she is.

We were also busy in the resturaunt. The waitresses hung up on her.