FYI: How to place an order over the telephone intelligently

[HeavenlyDragon]

I want to help people be less stupid! And since I can't say this to the people that call me here at work, please forgive me and allow me a slight rant, eh? Thanks.


When placing an order over the telephone:

1. If they ask you if you have the item number, give it to them. Don't just say yes.
2. If you are ordering a ring; when asked for the ring size - just give the size. You do not need to explain that you normally wear a size 8 but want to get size 10 this time so you can wear it on your thumb.
3. If you are using a PO Box, you do not need to explan that you don't ship to your home address because your packages get damaged. (We don't care.)
4. If the phone is answered "May I take your credit card order?" -- that is a yes or no question. Do NOT immediatly start reciting your credit card number.

This has been a public service announcement.

[Renalma]

Re: FYI: How to place an order over the telephone intelligently

Oh, so you're one of those people that helps run scams?

[HeavenlyDragon]

Re: FYI: How to place an order over the telephone intelligently

Oh, so you're one of those people that helps run scams?

How is ordering items out of a catalog a scam?

[IRC]

Re: FYI: How to place an order over the telephone intelligently

Those seem pretty ticky-tacky.

[Sezjeuric]

Re: FYI: How to place an order over the telephone intelligently

Here's one for ya......

(and this may only apply to Canada as the States have ZIP codes, no?)

when reciting your postal code, do NOT say "O" instead of "0".

Bonus points if you use names for clarity...


Mary 6 nicole, 5 Zack 8

[DarkwingChuck]

Re: FYI: How to place an order over the telephone intelligently

Shouldn't that be Mike 6 November, 5 Zulu 8... to use the standard military alphabet. But then that's probably just an American thing. Oh and niner, what's up with that?

[IRC]

Re: FYI: How to place an order over the telephone intelligently

It's whatever you want it to be.

http://en.wikipedia.org/wiki/NATO_phonetic_alphabet

[Funk]

Re: FYI: How to place an order over the telephone intelligently

I've been saying "O" for 0 since deuce double-ought "O" and ain't no one gonna convince me to say otherwise.

[IRC]

Re: FYI: How to place an order over the telephone intelligently

I'm guessing she means don't do it because Canadian postal codes are alphanumeric, and you could have one that has both 0 and O.

America:1 Canadan:Is anyone even counting anymore

[Czechs Mex]

Re: FYI: How to place an order over the telephone intelligently

1. If they ask you if you have the item number, give it to them. Don't just say yes.
2. If the phone is answered "May I take your credit card order?" -- that is a yes or no question. Do NOT immediatly start reciting your credit card number.

Now that's just confusing.

[HeavenlyDragon]

Re: FYI: How to place an order over the telephone intelligently

Actually, if you work in a call center and use "O" instead of zero, you get docked points on the call if it is monitored. Saying "bye bye" at the end of the call is also a "no no", because that's slang, you DO NOT use slang on the phone.

[The_Real_Crunk]

Re: FYI: How to place an order over the telephone intelligently

It's whatever you want it to be.

http://en.wikipedia.org/wiki/NATO_phonetic_alphabet

Man, I played with a dude in my squad on Chrome Hounds for while that used all those. **** was irritating. We couldnt figure out if he was an actual military man, or just a bossy fat nerd. Hed always be trying to lead the way and tell everybody what to do all "CRUNK HEAD TO FOXTROT! NOW! JXSTEEL GO CHARLIE! DO IT!" The first few times we all played with him we had no goddamned idea what he was talking about.

[IRC]

Re: FYI: How to place an order over the telephone intelligently

Clearly you need to go LIMA JULIET on his ass.